Frequently Ask Questions
Q. What is True Gem Hub?
▶ True Gem Hub is an online jewelry store specializing in genuine gemstone jewelry. We offer a curated collection of bracelets, necklaces, earrings, and rings crafted with quality materials and exquisite craftsmanship.
Q. How can I contact True Gem Hub?
▶ You can reach us via email at truegemhub@gmail.com. We strive to respond to all inquiries promptly and provide personalized assistance to our valued customers.
Q. What payment methods do you accept?
▶ We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal for added convenience and peace of mind.
Q. Do you offer international shipping?
▶ Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
Q. What is your return policy?
▶ We want you to be delighted with your purchase from True Gem Hub. If you are not happy with your order, you may return it within 7 days for a full refund or exchange. Please review our Return Policy for detailed instructions on initiating a return.
Q. Can I customize or personalize my jewelry?
▶ While we do not offer custom or personalized jewelry at this time, we are constantly expanding our collection to include a wide variety of styles and designs to suit every taste and preference.
Q. How can I stay updated on promotions and new arrivals?
▶ To stay in the loop on the latest promotions, new arrivals, and exclusive offers from True Gem Hub, be sure to subscribe to our newsletter and follow us on social media. You can also check our website regularly for updates and special announcements.
